United Way of Atlanta is a nonprofit charitable organization focusing on identifying and resolving pressing community issues and making measurable changes in communities. They have been using the on-premise Microsoft CRM as their customer relationship management system and the Andar software as their business operation system for many years. United Way used a middleware called Scribe to do the data synchronization between CRM and Andar. Now they are going to upgrade the CRM to the online Microsoft Dynamic 365 CRM. They are seeking a new solution to replace Scribe for data synchronization between Dynamic 365 and Andar.
United Way was facing the challenges of:
ITLogica proposes the solution of leveraging Azure Service Bus technology to decouple the Andar software and the Dynamics 365 Online. The new architecture will also involve the Azure Function to deal with the complicated logic, Common Data Service to talk with Dynamic 365, and the Azure Application Insight for better system monitoring against performance, availability, errors etc.